Sertoma Insurance Program

Table of Contents:

Sertoma Insurance Programs
   Claims Procedure
   Loss Control
   Special Events Application
   Liquor Liability Application
   Incident Report - Special Event
   Indemnification Agreement - Special Event
   Comprehensive Safety Checklist - Special Event


Sertoma International is pleased to present your Lockton Companies Team. Insurance professionals are just a phone call away. Please do not hesitate to call for direction and assistance regarding our new insurance program.

Coverage questions:
Terri McClaskey, AVP (816) 960-9241 direct phone line
Account Executive (816) 783-9241 direct fax • tmcclaskey@lockton.com

Peggy Henley, VP (816) 960-9026 direct phone line
Unit Manager • phenley@lockton.com

Main office:
Lockton Companies
444 West 47th Street, Suite 900
Kansas City, MO 64112
(816) 960-9000

Sertoma an insurance program which includes the following:

General Liability Insurance – Philadelphia Insurance - Policy #PHPK255500
Hired & Non Owned Automobile Liability - Philadelphia Insurance - Policy #PHPK255500
Employee Dishonesty Coverage (volunteers are defined as employees) Philadelphia Insurance - Policy #PHPK255500
Umbrella Liability - Philadelphia Insurance - Policy #PHUB093000

Who Is Insured?
Sertoma International
Sertoma Foundation
Their clubs, districts, regions, chapters, Serteen, Collegiate clubs
Sertoma Canada

Club members and volunteers are also insured's when involved in Sertoma activities.

General Liability – Coverage outline
The Limits of Liability are:
$1,000,000 - each occurrence (Bodily Injury and Property Damage)
$2,000,000 - Annual aggregate limit
$15,000 - Medical Payments coverage
$300,000 - Fire Legal liability
$1,000,000 - Hired & Non-owned Automobile Liability
$1,000,000 - Liquor Liability

Coverage basics:
Sertoma’s General Liability Insurance Policy protects clubs and club members in their activities, while acting within the scope of their duties. The policy provides coverage for the insured for their liability for bodily injury and property damage arising from accidents on premise or in the course of their business operations. This Policy also provides medical payment benefits to third parties without admission of legal liability. In addition, Sertoma club members are covered for medical payments up to the policy limit, however coverage only applies while working at a Sertoma sponsored event. Medical payments will not be extended to club members if injured while attending a Sertoma club meeting, conference, convention, etc. This coverage applies either on club premises or at club events where you may be held responsible by contract for that premises.

Coverage extensions:
• Premises, Operations and Activities • Products and Completed Operations
• Contractual Liability • Broad Form Property Damage
• Personal Injury Coverage • Fire Legal Liability
• Incidental Malpractice • Hired and Non-owned Automobile
• Liquor Liability including Host Liquor (except in excluded states noted below)

COVERAGE LIMITATIONS:
Host Liquor -
Host Liquor Liability is included when alcoholic beverages are served by others at functions incidental to your club activities.

Hired & Non Owned Automobile -

Liability for the use of automobiles (including buses and trailers) owned or leased by the named insured are not covered, but liability (not comprehensive or collision coverage) for the use of non-owned automobiles and hired automobiles is covered. If a Sertoma organization owns an automobile (or other vehicle), it must be insured separately.

Special Events –

Events and activities held throughout the year are automatically covered under your General Liability policy with the following exceptions, subject to terms, conditions and exclusions:

The following activities require Special Event Coverage and are excluded under the General Liability policy:

a. Parades
b. Any event involving Aircraft
c. Motorcycle runs and automobile rallies
d. Fireworks
e. Firearms
f. Animals
g. Carnivals and fairs involving mechanical rides
h. Rock, Hip-Hop or Rap concerts
i. Events including contact sports – Contact sports are those sports where regular physical contact is expected, football, wrestling, boxing, rugby, etc.
Non-contact sports include such sports as golf, tennis, softball, baseball, basketball, cheerleading, etc. Participants are not covered at any time for the sport activity; they should carry their own accident coverage.
j. Rodeos
k. Political Rallies
l. Any event lasting more than ten (10) days
m. Any event with more than 1,000 people present at any one time (volunteers do not count toward this number)
n. Any public event where liquor is being sold, either directly or as part of a ticket in the following states due to their state specific laws: Alabama, Alaska, District of Columbia, Hawaii, Iowa, Louisiana, New Hampshire, Vermont, & West Virginia. Additional coverage will need to be obtained elsewhere.

The club will need to submit a Special Event – General Liability Supplemental Application for all events. The Special Event – Liquor Liability Supplemental Application will also be required whenever alcohol is present. Both forms follow this section of the manual. The other events listed above may require the purchase of additional coverage as well under a separate Special Events policy. If you have any questions regarding events or the need for additional coverage please contact your Lockton representative for assistance.

Although we have attempted to list specific exclusions, other club activities may be considered unreasonably hazardous. If your club sponsors an activity that might fall within this category, you should check with Lockton Companies several weeks prior to the event for a specific determination of coverage. In doing so, you will help us to limit your exposure to personal liability.

Activities Involving Outside Contractors/Vendors – protect yourself from the liability of others: In general, the policy applies to normal operations and activities of clubs and Divisions. It is emphasized that proper certificates of insurance must be obtained from any party who conducts or assists in conducting any activity sponsored by Sertoma. Operators of carnivals, fairs or rodeos, concessionaires or any other parties conducting functions for Sertoma must carry their own liability insurance, and their policy should also name the club, International and division as additional-insured parties.

Additional Coverage

Professional Liability –

This coverage provides protection for the errors and omissions for which the club may be held legally liable in their work as a human service organization. The policy provides coverage in the amount of $1,000,000 each incident and $2,000,000 annual aggregate limit.
Employee Dishonesty Coverage -
Protection is provided up to $250,000 for loss because of a dishonest act committed by an employee acting alone or in collusion with manifest intent to cause the insured to sustain a loss and the dishonest employee to obtain financial benefit.
Umbrella Liability -
Umbrella Liability is provided to extend your General Liability and Hired & Non owned Automobile Liability by an additional $1,000,000 limit. This policy follows the underlying coverage and is subject to the same terms, conditions and exclusions.

Request for Certificates of Insurance

If the need for proof of insurance is requested please complete the Special Event – General Liability Supplemental Application form that is provided following these insurance pages. You can fax, or e-mail your request to Lockton as outlined on the form. The individual/organization requesting the certificate will be mailed the certificate automatically. The club will be sent a copy as long as an address, e-mail or fax is provided. Sertoma International receives a copy of all certificates issued. Before using photocopy a quantity of the blank form for your files and future use.

Requests for Certificates:
Terri McClaskey
(816) 960-9241 - direct phone line
(816) 783-9241 - direct fax line
tmcclaskey@lockton.com – email address

Are We Insured?

Typical questions and answers are provided to explain coverage within this program:

Q. Is there coverage for fire legal liability for damage to contents of buildings, such as furniture, carpeting, fixtures, when rented to or used by Sertoma? –
A. No. Property you own or have regular access to should be covered by a property policy in the name of your club.

Q. Is there coverage for fire legal liability for damage to buildings rented to or used by Sertoma?
A. Yes, coverage is limited to $300,000 please review your lease requirements and call your Lockton representatives should you need assistance.

Q. Are Regional, District and other Sertoma Conventions and meetings covered?
A. Yes as respects the general liability coverage outlined above. Any convention or meeting lasting ten days or more must submit the Special Event – General Liability Supplemental Application prior to the event.

Q. Is there any fire protection for buildings and contents owned by Sertoma?
A. No. Owned property should be protected by a property policy in the name of the club.

Q. Are athletic events, horse shows, picnics, parades, pancake days, dances, contests and similar activities covered?
A. You must refer to the Special events section of the insurance outline to determine the answer to this question, when in doubt call and find out!

Q. Is an injury or damage caused by a Sertoman assisting on a Sertoma project covered?
A. Yes, subject to the terms and conditions of the policy, coverage applies to bodily injury & property damage to others for which you are held legally liable while acting on behalf of Sertoma.

Q. Does coverage extend to the operation of automobiles (including buses and trailers) loaned to Sertoma organizations?
A. Yes, the policy provides excess and contingent coverage only. There is no comprehensive or collision coverage on such vehicles. If your club owns or leases an automobile or trailer, it will not be covered under our policy.

Q. Does the policy apply to food poisoning?
A. Yes, if Sertoma is held legally liable for the bodily injury to third parties.

Q. Our club owns a refreshment trailer from which we sell food and beverages at fairs, carnivals, picnics or other functions. Do we need separate liability insurance?
A. Coverage requirements vary by State on trailers. Please check on your State requirements as they differ based on size and weight of trailers, license requirements may not be the only factors. If you do need coverage, then you need to purchase an auto liability policy and comprehensive and collision coverage as you desire.

Q. Are foundations or affiliated or sponsored organizations operated or controlled by local clubs covered?
A. Foundations or similar organizations incorporated as separate entities must be responsible for their own insurance requirements.

Q. Our club sponsors a speech and hearing clinic. Are we covered for malpractice on the part of a licensed physician or nurse we would employ? Is the doctor who donates his services covered?
A. No. Obtain certificates of insurance from professionals doing testing and from owners of facilities and/or trailers.

Q. If volunteers were injured while working on behalf of Sertoma, would they automatically be covered under the medical payments?
A. Yes, volunteers can collect under medical payments.

Q. Am I covered under medical payments if I am injured while working as a “volunteer” at a Sertoma sponsored event?
A. Yes, club members can collect under medical payments. (This is a new coverage effective April 4, 2007.)

Q. Where may I receive additional information about Sertoma’s comprehensive insurance coverage?
A. Direct all inquiries to Lockton Companies, Terri McClaskey (816 960-9241) or Peggy Henley (816-960-9026).

The policy is designed to cover the usual and customary activities of Sertoma clubs. It does, however, exclude unusual events like those mentioned above. The policy also includes exclusions that include war, nuclear, auto, aircraft, and watercraft. Losses involving property in your care, custody or control is also excluded. All coverage is subject to the specific terms, conditions and exclusions of the policy.

This material explains the general purposes of the insurance but in no way changes or affects the policy that is actually provided through Lockton Companies.


Claims Procedure


General Information
The prompt and proper reporting of all losses and potential claims is the key to effective loss adjustment and the ultimate success of your insurance program.

There may be times when you are unsure if an incident that occurs requires reporting. If a situation does arise and you are unsure of what to do, you may call the Client Service Team at Lockton Companies. One of the team members will be glad to assist you.

Client Service Team Phone.............................................816-960-9666
Client Service Team Fax .............................................. 816-960-9608
Client Service Team E-mail............................................ KC-CST@lockton.com

Emergency/After Hours
PHONE: 1-800-765-9749 - there is 24 hour catastrophic loss assistance available through your program with Philadelphia Insurance Company.
ONLINE: www.phly.com
FAX: 1-800-685-9238
E-MAIL: claimreport@phlyins.com
MAIL: Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004


Loss reporting instructions for General Liability
In the event of a situation that might give rise to a claim, do the following:
1. Secure first aid for the injured person, if necessary.
2. Secure name, address and telephone number of the injured person and all details of how the injury or damage occurred.
3. Secure names and addresses of any witnesses.
4. Never make any commitment. Obtain the facts as given to you on the situation and let injured party know that the
incident will be reported for immediate action.
5. You can never give us too much information! Details of conversations and the attitudes of the involved parties will be of help in evaluating the situation.
6. Telephone or fax all losses to:
Client Service Team Direct Line 816-960-9666
Lockton Companies Main Line 816-960-9000
444 West 47th Street, Suite 900 Fax Number 816-783-9000
Kansas City, MO 64112-1906

Any letters, bills, suit papers . . . everything received by you pertaining to a claim must be mailed in immediately to Lockton Companies.


Sertoma Club Loss Control Information


SERVICE CLUBS AND MEMBERS HAVE TO FIGHT FOR THEIR CAUSES
During a recent fundraising event of the ABC Service Club, Mrs. A. Smith of 123 Main Street tripped on an unsecured power cord, resulting in minor head injuries and a broken hip. Though her direct medical costs were provided for, Mrs. Smith brought separate lawsuits against the ABC Service Club and each of its members for lost wages and pain and suffering.

Even though the club carried liability insurance, the members had not properly maintained the club’s incorporation, leaving them exposed to individual liabilities. Fortunately, a settlement was negotiated with the club and its insurance carrier, and the suits against the individual members were dropped.

As one member stated, “We never thought the cause we would be fighting for was protecting the future of our club and families in court – we do not plan to stop working to help our community, but we will no longer believe good intentions are enough protection.”

PREVENTION IS PRICELESS
You would not want to be the club in this example, and there are numerous ways you can protect your club and members. Two of the most important are the liability insurance provided through Sertoma International and properly incorporating your club – and then maintaining the incorporation by filing the required annual reports.

Loss Prevention at Fundraising Events
We can support our sponsorships because of our ability to raise funds in our communities. This ability to conduct events is directly related to our ability to retain liability protection for our clubs and members. During the past decade, as costs for insurance have soared, so too have the requirements to maintain a policy. At the same time, coverage is no longer available for many “high risk” activities. For example, we currently cannot obtain coverage for youth programs at our International Convention. For some organizations, availability itself is an issue. We are fortunate that Sertoma International has not been as dramatically impacted by these changes as have many of our peer organizations.

It is essential that every club and member work to maximize our protection by limiting losses during club fundraisers and activities. The insurance carrier, even if it does not lead to a claim being paid, tracks every report of an incident. The frequency of reported incidents and claims has a significant impact on our policy costs, even if the dollar amount of claims paid is relatively low.

We are working closely with our carrier to ensure that we manage our costs and protect our coverage. At the recommendation of our carrier, we will be increasing our education efforts to help our clubs better manage the risks associated with fundraising events.

Great Food, Cold Drinks, Good Times, Big Problems
Whether directly, or through outside contractors and vendors, it is critical that your club is prepared when hosting an event that serves food and beverage or provides other entertainment. There are numerous issues that can evolve into a claim against your club. Some potential claims include tainted food, personal injury, inadequate security, poor crowd control and product liability.

In reviewing our incident record we see many of these issues, but the most common is personal injury in the form of a “slip and fall.” So how do we protect ourselves and limit accidents from occurring?

Little Acts, Big Solutions
We may not be able to prevent every accident, but many can be avoided by systematically making sure that the event is as safe as possible. It begins with an initial inspection of your site, but there are several other steps you should take to maximize your protection.

  • Appoint a Risk Management Chair: It is important to assign a member who will be responsible for safety issues before and during your event. This person does not need to have formal safety training, but should have an understanding of the issues, as well as the authority to correct conditions impacting public safety. During the event the chair and his/her assistants should constantly monitor and correct potential problems, such as wet floors and keeping exits clear. In most communities, your police, fire and health departments will be willing to help your chair perform an evaluation of your public safety issues.
  • Develop a Comprehensive Checklist: Most events are more than one-time activities, so take the time to develop a safety checklist for each event. This is an important tool for volunteers to ensure no area is overlooked. The list should be a working document that records the results of your inspections and risk prevention efforts. This is important information should an incident or claim occur. Accidents do happen, but there should never be a concern of negligence on the part of your club. A generic checklist can be found at the end of this section or at www.sertoma.org.
  • Complete an Incident Report: The Incident includes the date; time; name, address and contact numbers of the “wronged party”; the club’s and/or medical personnel’s description of the incident and the location where it occurred; follow-up by the club; and the name of the club member/medical personnel who completed the Incident Report. It is suggested that you document all incidents, no matter how minor they are perceived to be, for your records (do not send these reports to Headquarters or to the insurance company). Example: A year after an event, there was serious injury claimed by a Ferris wheel rider during the event. The event director was able to avoid a lawsuit by referring to the original Incident Report that listed every person, even to the number of Band Aids distributed. Thus, the event personnel would have completed an Incident Report for serious injury of the type claimed. Clearly, the lawsuit was dropped. A generic incident report can be found at the end of this section or at www.sertoma.org.
  • Obtain proof of licenses and insurance from vendors: Not all states require licenses for vendors or contactors, but if your state does, make sure that they have current and valid licenses. You should have a copy in your safety file. In addition, you should require a certificate of insurance verifying proof of appropriate coverage. The dollar amount of the coverage should be as high as Sertoma International’s coverage (currently $2 million). Again, keep this certificate on file permanently in case a claim is filed months or even years after an event.
  • Vendors should sign an Indemnification Agreement: All vendors should sign an Indemnification Agreement or Hold Harmless Agreement in favor of your club. Most claims will be filed on the theory of joint and several liability. This means that the plaintiff will try to recover from as many sources as possible. If a vendor sells tainted food or does not clean up a spill that results in a fall, you will be held liable unless you have a properly executed Indemnification Agreement that assures any financial loss is borne exclusively by the vendor. A sample indemnification agreement can be found at the end of this section or on the Sertoma Web site, www.sertoma.org.


PRESERVE YOUR PUBLIC IMAGE
Your fundraising activities do more than just raise important and needed funds. They should also be key avenues to raise public awareness of Sertoma in your community. Your ability to manage risk and assure that issues of public protection are handled in a competent and professional manner are important elements of building positive public awareness of your club and event.

(We wish to thank American International Group, Inc. (AIG) and Charles Morgan of Safety Resources, LLC, for providing source material.)


Sertoma and its Subsidiaries Insurance Forms


1. Special Event – General Liability Supplemental Application
2. Special Event – Liquor Liability Supplemental Application
3. Sertoma Club Incident Report - Special Events
4. Sertoma Club Indemnification Agreement - Special Event
5. Sertoma Club Comprehensive Safety Checklist – Special Event

View and Print ALL Subsidiary Insurance Forms here.


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